Note to Parents
If you are a parent and your child has used your debit/credit card or PayPal account and you wish to request a refund, rank removal on some or all of the purchases that your child has made then please send an e-mail to firstname.lastname@example.org and we will do our best to respond within 24 hours with your refund.
We have a simply policy for refunds, there is a 48 hour time window where you can request a refund from when you purchase your ranks or other goods. You will have 48 hours from the time of the purchase to request a refund (via e-mail to email@example.com) - any refund requests out of this time window will not be accepted unless there is an evident reason for requesting a refund, however it is up to our administration team if you receive a refund after the 48 hour time window.
In the event of a chargeback that is either before or after the allocated time window please achknowledge the fact that you are no longer entitled to a refund. Opening a PayPal dispute will result in your account being banned on our network and other webstores.
All information that is required on this webstore is not shared with any other third parties and is stored securely. All payments are processed via SSL enabled gateways and ensure that your payment details are secure. Personal information is collected so that we can fufill your order and is never shared with any other third parties.
If you have made a purchase but haven't received it then please post on our forums for help. In-depth information about each rank can be viewed by clicking the "Information" button on the package that you wish to purchase. Any billing issues or other payment related enquiries can be sent to firstname.lastname@example.org where you will receive a response within 24 hours.
Furthermore, all payments made by echeck have longer processing times compared to normal payments. This is because PayPal has to do a formal bank withdrawal, and is completely out of our control. So expect up to a 7 day waiting period for echecks to process.
We are not affiliated or endorsed by Mojang AB or Notch Development, we are not affiliated with Mojang or Notch. Do not contact them for issues that may arise here.